Click here to view common scenarios to help you understand how your policy covers Coronavirus*
Any policy sold by Cedar Tree includes cover for any medical claim due to Coronavirus* while travelling so long as you are travelling to an area where no FCDO or other regulatory authority advice against travel exists. We include cover for cancellation due to you falling ill with Coronavirus* and being unable to travel or being required to self isolate, subject to medical certification or an official test result. We additionally include cover for curtailment due to the death of a close relative due to Coronavirus*
Any new** policy will not cover any cancellation due to government restriction on travel due to Coronavirus* or any future pandemic (for example the FCDO or other regulatory authority advising against all travel or all but essential travel to your destination or your flights being cancelled).
Any policy sold by Cedar Tree includes cover for any medical claim due to Coronavirus* while travelling. Your policy will be valid for travel to the countries shown on your certificate of insurance so long as you are travelling to an area where no Foreign, Commonwealth and Development Office (FCDO) or other regulatory authority advice against travel exists.
For the full limits of cover for your chosen policy please refer to your schedule of cover. Terms and Conditions apply.
* Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.
** If your policy was purchased and trip booked prior to the 13th March 2020 this restriction does not apply. Additionally if you have renewed an Annual Multi-Trip policy without a break in cover then this restriction will not apply to any trip originally booked prior to the 13th March.
This page will provide you with information on emergency assistance, making a claim and claim complaints.
Medical and Other Emergencies:
+44 1473 351 754
CEGA Medical Assistance 24 hour line
Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
All other claims:
+44 1473 921 257
Scheme Code: A00806
CEGA Travel Claims (8am-6pm Mon-Fri, 8am-4pm Sat)
CEGA Travel Claims, PO BOX 127, Chichester, West Sussex, PO18 8WQ
Online: You can make a claim online by accessing your Customer Zone from your welcome e-mail
+44 330 880 1756
Taurus (Mon-Fri 9am-5pm)
Airline/End Supplier Failure:
+44 345 266 1872
IPP (Mon-Fri 9am-5pm)
If you need any assistance with this service please contact us using the following details:
Telephone Cedar Tree Insurance on 0203 137 7922 (Monday - Friday, 9am - 5:00pm)