Our Cover and the Middle East Conflict - Read More
Our Cover and the Middle East Conflict - Read More
If you need to claim we recommend doing so online, as it is quicker and easier.
Making a claim online:
You can access your policy and claims portal via your Customer Zone
Once you've access your policy, just click "Make a Claim" and you'll be guided through the claims process. If you have any troubles using our online claims form then please contact us via our live chat or on 0208 159 3484 (both available Monday to Friday, 9am to 5pm) for assistance.
If you've already made a claim and need to talk to the claims team, please call 0208 649 6508.
You should fill in the online form and submit it as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.
We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.
In the first instance, please contact Customer Support.
Telephone: +44 (0) 330 094 5255
E-Mail: cedartree.claims@aig.com
Online: aig.co.uk/your-feedback
Mail: AIG UK Warranty, PO Box 3465, Croydon, CR90 9AG
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.
If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration. Visit www.financial-ombudsman.org.uk write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or 0300 123 9 123 or email complaint.info@financial-ombudsman.org.uk
The quickest and easiest way to make a claim is online. Alternatively you can register a claim by telephone, or writing to the address below.
Online
carhireexcess.davies-group.com
E-Mail
carhireexcess@davies-group.com
Telephone
+44 344 856 2469
Hours
Mon - Fri, 9am - 5pm
Postal Address
Davies Building
PO Box 1392
Preston
PR2 0XE
We aim to provide the highest service standards at all times. However, we recognise that we do sometimes get things wrong. Accordingly, we have set up a complaints procedure to allow you to tell us about any aspect of our service that you are dissatisfied with and to allow us to review our processes and any decisions we might have made. Our objectives are to ensure that your concerns are dealt with promptly and fairly.
Please quote your name, as shown on your policy schedule, your policy number and the claim number, in all correspondence and telephone calls. In the first instance, we would encourage you to write to us and ask for your complaint to be investigated:
Postal Address
Davies Building
PO Box 1392
Preston
PR2 0XE