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Customer Service0203 137 7922
Important Notice: Understand how Coronavirus affects your cover. Read more
Click here to view common scenarios to help you understand how your policy covers Coronavirus*
Any policy sold by Cedar Tree includes cover for any medical claim due to Coronavirus* while travelling so long as you are travelling to an area where no FCDO or other regulatory authority advice against travel exists. We include cover for cancellation due to you falling ill with Coronavirus* and being unable to travel or being required to self isolate, subject to medical certification or an official test result. We additionally include cover for curtailment due to the death of a close relative due to Coronavirus*
Any new** policy will not cover any cancellation due to government restriction on travel due to Coronavirus* or any future pandemic (for example the FCDO or other regulatory authority advising against all travel or all but essential travel to your destination or your flights being cancelled).
Any policy sold by Cedar Tree includes cover for any medical claim due to Coronavirus* while travelling. Your policy will be valid for travel to the countries shown on your certificate of insurance so long as you are travelling to an area where no Foreign, Commonwealth and Development Office (FCDO) or other regulatory authority advice against travel exists.
For the full limits of cover for your chosen policy please refer to your schedule of cover. Terms and Conditions apply.
* Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.
** If your policy was purchased and trip booked prior to the 13th March 2020 this restriction does not apply. Additionally if you have renewed an Annual Multi-Trip policy without a break in cover then this restriction will not apply to any trip originally booked prior to the 13th March.
TRUSTSCORE 4.7 / 5 | REVIEWS 4,532
Customer ServiceAs a Cedar Tree policyholder, it is important for you to receive correspondence regarding:
As such, there are certain emails that are considered transactional in nature and an important part of our contractual relationship with you, meaning that you will not have the ability to unsubscribe from these emails.
The transactional correspondence that you will receive has been listed below. This correspondence is essential to delivering you the best possible experience with Cedar Tree and ensuring that your policy is suitable for your needs. Please choose your policy type below to view the correspondence you should expect to receive.
Please select your policy type below to view the correspondence you should expect to receive.
Will always receive
May receive
Won't receive
Please note that unless you join our Loyalty Club the last e-mail we will send you is on the expiry date of your policy, you will not receive further e-mails from us after this date unless you interact with us in some way (contact our support desk, make a claim, join the Cedar Tree Club, purchase a policy etc). This process is automated and you do not need to contact us to unsubscribe.
If you would like to talk to us about these e-mails or excercise any of your rights under GDPR, please send a request to dpo@wwiis.com. A specialist team are available to deal with these requests, due to the regulatory requirements to store certain data for a period of time after the expiry of your policy.