Contact Information

To bring you the most cost effective travel insurance we only sell our policies online, however, if you are having problems making your purchase or need support once you have done so please use the details below:

Before you travel: Pre and Post Sale Support

Telephone Cedar Tree on 0203 137 7922 (Monday - Friday, 9am - 5:00pm)
E-Mail: support@cedartreeinsurance.com

During Your Travels: Making a claim

Please view the claims procedure for your policy by clicking here.

To make a complaint

In relation to claims matters:
Please view the claims and complaints procedure for your policy by clicking here.

In relation all other matters:
Telephone Cedar Tree Complaints Team on +44 207 137 9479 (Monday - Friday, 9am - 5:00pm)
E-Mail: complaints@cedartreeinsurance.com

If you do not have access to a phone or e-mail you may contact Cedar Tree by writing to:

Cedar Tree
Kemp House
152 - 160 City Road
London
EC1V 2NX

Important Notice: Your policy is sold and administered by Worldwide Internet Insurance Services Ltd an insurance intermediary licenced in Gibraltar by the Financial Services Commission under License Number FSC00657B (click here to confirm). This insurance is underwritten by AXA Insurance UK plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The European Commission has provided an Online Dispute Resolution Service for logging complaints. The ODR service can be reached through http://ec.europa.eu/odr