Click here to view common scenarios to help you understand how your policy covers Coronavirus*
Any policy sold by Cedar Tree includes cover for any medical claim due to Coronavirus* while travelling so long as you are travelling to an area where no FCO advice against travel exists. We include cover for cancellation due to you falling ill with Coronavirus* and being unable to travel or being required to self isolate, subject to medical certification or an official test result. We additionally include cover for curtailment due to the death of a close relative due to Coronavirus*
Any new** policy will not cover any cancellation due to government restriction on travel due to Coronavirus* or any future pandemic (for example the FCO advising against all travel or all but essential travel to your destination or your flights being cancelled).
Any policy sold by Cedar Tree will (where normally included in your chosen cover level) continue to benefit from all other cover including but not limited to Emergency Medical Costs, Scheduled Airline and End Supplier Failure, Baggage including Gadget and Passports, Personal Accident and Liability.
For the full limits of cover for your chosen policy please refer to your schedule of cover. Terms and Conditions apply.
* Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.
** If your policy was purchased prior to the 13th March 2020 this restriction does not apply. Additionally if you have renewed an Annual Multi-Trip policy without a break in cover then this restriction will not apply to any trip originally booked prior to the 13th March.
To bring you the most cost effective travel insurance we only sell our policies online, however, if you are having problems making your purchase or need support once you have done so please use the details below:
Important: If you need to contact us in relation to Coronavirus, please read our FAQs first by clicking here
Telephone Cedar Tree on 0203 137 7922 (Monday - Friday, 9am - 5:00pm)
Please view the claims procedure for your policy by clicking here.
In relation to claims matters:
Please view the claims and complaints procedure for your policy by clicking here.
In relation all other matters:
Telephone Cedar Tree Complaints Team on +44 207 137 9479 (Monday - Friday, 9am - 5:00pm)
If you do not have access to a phone or e-mail you may contact Cedar Tree by writing to:
1st Floor, 6 Silver Court
Welwyn Garden City