Travel Insurance Claims

All Travel Insurance Policies

Medical and Other Emergencies

CEGA Assistance

The Medical Emergency Assistance Company, CEGA Assistance, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.

Telephone: +44 1473 351 754
Scheme Code: A00806

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.

General Claims

CEGA Travel Claims

You must register a claim under all other sections apart from Gadget Cover or Scheduled Airline Failure/End Supplier Failure by contacting CEGA Travel Claims using the following details.

Online: You can make a claim online by accessing your Customer Zone from your welcome e-mail or by clicking here.
Telephone: +44 1473 921 257 (9am-5pm, Mon-Fri)
Mail: CEGA Travel Claims, PO BOX 127, Chichester, West Sussex, PO18 8WQ
Scheme Code: A00806

Gadget Cover Claims

Policies issued on 01/01/2022 onwards

Davies Group

The quickest and easiest way to make a claim is online. Alternatively you can register a claim by telephone, or writing to the address below.


0345 074 4828

Davies Group
Unit 8, Caxton Road

Policies issued on or before 31/12/2021

Taurus Insurance Services Ltd

For all claims (including theft, loss and malicious damage) please contact:

Telephone: 0330 880 1756
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

Scheduled Airline Failure or End Supplier Failure Claims

IPP Claims

For all claims please contact:

Telephone: 0345 266 1872
Mail: IPP Claims, Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff CE10 3DQ