Travel Insurance Claims


The below information is valid for policies issued on or after 18th October 2023. For information relating to policies issued before this date, please click here.

Medical and Other Emergencies

Inter Partner Assistance

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.

Telephone: +44 (0)330 123 5358

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.

General Claims

Inter Partner Assistance

You must register a claim under all other sections apart from Gadget Cover by contacting Inter Partner Assistance using the following details

Online:

Click here to access your policy via your free Cedar Tree account where you'll be able to register a claim online.

Alternatively, you can call the number below
Telephone: +44 (0)330 123 9151

Gadget Cover Claims

The Oxford Claims Company

The quickest and easiest way to make a claim is online. Alternatively you can register a claim by telephone, or writing to the address below.

Online:
theoxfordclaimscompany.co.uk/make-a-claim

Telephone:
01865 745 566

Address:
The Oxford Claims Company
Temple Court Mews
109 Oxford Road
Oxford
OX24 2ER

Claims registered before 01/04/2025

Davies Group

To contact the claims handler for your existing claim registered before 01/04/2025 please use the details below.

Telephone:
0345 074 4810

Address:
Davies Group
Unit 8, Caxton Road
Fulwood
Preston
PR2 9NZ