Please see below our most frequently asked questions regarding cover under our policies, please click the question below to be taken directly to the relevant information, or view all FAQs below.
Reciprocal Health Agreements
For certain incidents we issue a Major Incident Advice document, you can download the latest below:
If you need access to an older piece of advice please click here
If you can't find the answer to your question in our FAQs please contact us and our team will assist you further.
Providing you aren't travelling against Foreign, Commonwealth & Development (FCDO) advice, any policy sold by Cedar Tree includes cover for a cruise as standard. We also offer a Cruise add-on which provides additional cover for cruise specific risks.
Covered as Standard
Covered with the Cruise Add-on
* Costs to rejoin includes reasonable additional accommodation (room only) and public transport costs (economy only) to allow rejoining your cruise if you encounter delays due to the failure of other public transport, an accident to or breakdown of the vehicle in which you are travelling, an accident, breakdown or an unexpected traffic incident happening which causes an unexpected delay, adverse weather conditions or a strike.
All cover highlighted above is due to terms, conditions and exclusions, please see the policy wording for more information. If you have already purchased your policy and would like to add this cover please visit your Customer Zone (subject to terms and additional premium).
We understand that some cruise lines require proof of this cover so we have issued a confirmation of cover letter which you can download by clicking here.
We understand that certain countries and travel companies are requiring written confirmation that your travel insurance includes personal liability cover for winter sports. If you have included winter sports cover on your policy and need such a confirmation we provide a document confirming your winter sports cover including which activities include and which exclude personal liability cover, you can obtain this by accessing your Customer Zone where you will be able to download a policy document entitled 'Winter Sports Cover Confirmation'.