Please see below our most frequently asked questions regarding cover under our policies, please click the question below to be taken directly to the relevant information, or view all FAQs below.
How is my Insurance Premium Calculated?
Can I travel against Foreign, Commonwealth & Development Office (FCDO) travel advice?
Am I covered to cancel my trip if the outbound flight is cancelled?
Am I covered if my flight is delayed?
I need written confirmation my policy covers personal liability while skiing
What will I need to do if I test positive?
Am I covered for the cost of COVID testing?
I need written confirmation my policy covers COVID
I am unable to travel due to a lockdown, what are my options?
I had to change my travel dates, can I move my insurance?
Can I postpone/extend my Annual Multi-Trip policy?
I am no longer planning to travel, can I cancel my policy?
I would like to make a complaint about a delay in processing my claim
How to make sure you receive our emails
Reciprocal Health Agreements
For certain incidents we issue a Major Incident Advice document, you can download the latest below:
If you need access to an older piece of advice please click here
If you can't find the answer to your question in our FAQs please contact us and our team will assist you further.
We understand that certain countries and travel companies are requiring written confirmation that your travel insurance includes personal liability cover for winter sports. If you have included winter sports cover on your policy and need such a confirmation you can obtain this by accessing your Customer Zone where you will be able to download a policy document entitled 'Winter Sports Cover Confirmation'.