Read about our award winning Coronavirus (COVID-19) cover included on all policies here
Our policies include our award winning COVID-19 cover, to help you decide if this cover is suitable for your needs please view our dedicated Coronavirus Page which explains how your cover applies in a number of circumstances.
While we recommend you read our Coronavirus Page to understand in more detail the cover we include as standard we need to make you aware of the following:
Prior To Travel: You will be covered for cancellation of your trip if you fall ill with COVID-19 or are required to self isolate by Track and Trace or the NHS COVID-19 App and cannot travel. You will not be covered if you need to cancel due to government restriction on travel or if you will need to quarantine either at your destination or on return home.
During Your Trip: You will be covered if you are denied boarding at your departure point (ie Airport, Cruise or Train terminal) due to detected symptoms of COVID. You are also covered for reasonable additional transport and/or accommodation expenses costs if you need to extend your stay due to compulsory COVID-19 quarantine (for example if you are required to self isolate due to you testing positive or being a close contact of someone who tests positive). If you fall ill with COVID-19 you are covered if you need medical treatment or repatriation to the UK. You will not be covered if you wish to return early to avoid a requirement to quarantine on your return.
Our policies DO NOT require you to be vaccinated against COVID-19. Please note however that our policies do not offer any cover if you fail to hold the relevant documentation as required by your airline (or other public transport such as a cruise ship or train) or destination country. For example if your destination country requires you to provide either proof of being fully vaccinated or a current negative test certificate and you are denied boarding/entry due to not providing valid documents there is no cover under our policies.
Our policies do not cover the costs of COVID testing or vaccination either prior to, during, or post your trip.
Our policies are valid for travel to the countries shown on your certificate of insurance. If you travel to a country where the Foreign, Commonwealth and Development Office (FCDO) or other regulatory authority advise against travel your cover may be reduced, click here for more information.
Please note that all cover noted above is subject to terms and conditions.
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Customer ServiceThe tips and advice below represents the official guidance from the Foreign, Commonwealth and Development Office (FCDO).If you travel to a country where the Foreign, Commonwealth and Development Office (FCDO) or other regulatory authority advise against travel your cover may be reduced, click here for more information.
Updated information following a State of Emergency being declared in Auckland due to widespread flooding ("Summary").
Addition of information on the potential for an increased level of protests across the USA ('Summary').
Updated information on protests and demonstrations as well as security related incidents in the past year (‘Summary’ and ‘Safety and security’ pages).
On 26 January, protests led to the temporary closure of Toussaint Louverture International Airport. As of 27 January the airport has resumed operations, however protests continue throughout Haiti, these can occur with minimal notice and have the ability to impact essential services ('Summary' page)
Removal of information about explosion in Istiklal Avenue shopping street on 13 November and updated information on terrorism ('Summary' and 'Terrorism' pages).
Updated information on change of local currency notes ('Summary' and 'Money' pages).
Update to COVID-19 entry requirements concerning travellers from China ('Entry requirements' page).
Updated information on the terrorism threat. (See ‘Summary’ and ‘Terrorism’ page).
Reopening of Arequipa airport with limited operations between 08:00 and 13:00 (‘Safety and security’ page).
Update on terrorist-related incident in Algeciras on 25 January ('Terrorism' page).
Updated information on the terrorism threat ('Terrorism' page).
Updated information on the National Security Law and the Immigration (Amendment) Ordinance ('Local laws and customs' page).
Information on incidents involving taxi drivers in Cancun ('Safety and security' page).
Updated information on road safety statistics and that most COVID-19 restrictions have been lifted in Madeira ('Summary', 'Coronavirus', 'Entry requirements' and 'Local laws and customs' pages).
Update on specific strike action and demonstrations on 31 January ('Summary' page).
Updated information on the second round of parliamentary elections ('Summary' and 'Safety and security' pages).
Removal of information relating to 2023 Ijtema religious gathering, which has now finished ('Summary page')
Updated information on emergency travel documents, the political situation, terrorism and local travel. (‘Entry requirements', Safety and security’ and ‘Terrorism’ pages).
Updated information on British government staff travelling internally in Russia and using Western-manufactured aircraft ('Safety and security' page).
Updated information about the crime rate in El Salvador, especially San Salvador ('Summary page').